Other resources

Other resources

To learn more about the aged care sector, we invite you to view the following links:

The Aged Care Australia website is the Australian Government's premier website about aged care.

The Aged Care Quality and Safety Commission is committed to supporting consumer choice, and promoting continuous improvement in quality in aged care service provision.

Our role is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. We promote high quality care and services to safeguard everyone who is receiving Australian Government funded aged care.

We independently accredit, assess and monitor aged care services subsidised by the Australian Government. We also resolve complaints about these services. Through our engagement and education work we aim to build confidence and trust in aged care, empower consumers, support providers to comply with quality standards, and promote best practice service provision.

The Commission replaces the Australian Aged Care Quality Agency and the Aged Care Complaints Commissioner. Combining these functions into one independent agency strengthens the focus on consumers, streamlines regulation, supports better engagement with consumers and providers, and promotes transparency.

We interview more than 50,000 residents of aged care services each year as part of our assessment against the standards of quality of care in Australian Government subsidised aged care services. We also provide a free service for anyone to raise their complaints or concerns about the delivery of these services.

From 1 January 2020, aged care approval and compliance functions will transfer to us from the Department of Health.

We welcome your feedback, concerns and inquiries to the Aged Care Quality and Safety Commission. We will respond during business hours Monday to Friday 9am to 5pm AEST.


Phone: 1800 951 822 (free call)

Email: info@agedcarequality.gov.au

Postal: Aged Care Quality and Safety Commission
GPO Box 9819

Share your concerns about an aged care provider for an upcoming audit or quality review:
1800 951 822 (free call)
 Lodge a complaint about an aged care service provider:
1800 951 822 (free call)
 Calling from outside Australia?
+61 2 9633 1711

Saint Hilarion's values RESPECT